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F. Dell'Orso, Bibliography Formatting Software: An Evaluation Template. 1999
Last Update: November, 23, 1999

15 Documentation
   1. Reference manual
   2. Tutorial
   3. Context-sensitive Help screens
   4. Error messages
Pr: 1: Users' Guide in English, bound, TOC, index; not an alphabetic nor systematic reference manual. Complete, precise, clear, reliable (does not solve difficult tasks);
2: Tutorial: Guided tour" chap. 4. + on-line help. Shorter manual only for read-only Data distributor version;
3: yes but not really contextual; MS-Windows like cannot be integrated, contains less info than the Guide;
4: not enough
En: 1 Users' Guide in English, bound, TOC, index; not an alphabetic nor systematic reference manual. Very complete, precise, clear, reliable, honest;
2: chap. 2. "Guided Tour";
3: yes but not contextual, Windows-like cannot be integrated;
4: not enough
RM: 1: Users' Guide in English, bound, TOC, index; not an alphabetic nor systematic reference manual. Could be more precise and complete: does not solve difficult tasks, hides some important details, does not include Import File editor;
2: "Guided Tour" on CD and in the online help file;
3: incomplete;
4: not enough
Papyrus: 1 Users' Guide in English, bound, TOC, index + Reference manual -and Concepts and Shortcuts (3 in 1 v.). Complete, precise, clear, reliable, not boring, not verbose, it solves difficult tasks: a real learning tool. Overall: excellent documentation, (though a neat, linear and complete description of formal instructions --search, style design, manuscript formatting switches-- is lacking).
2: Tutorial: windows' guided tours ("balloon" help on the single items of an operating window) + contextual on-line help;
3: yes;
4: yes

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F. Dell'Orso, Bibliography Formatting Software: An Evaluation Template. 1999
Last Update: November, 23, 1999
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